FAQs
ORDERING
How do i place my order?
Simply choose your style on the product page, click the “Add To Cart” button, and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!
I have not received my confirmation email yet
What should i do if i forgot to enter a discount code?
Can i use multiple discount codes on a single order?
why has my discount code not been applied?
ORDER STATUS
What's the status of my order?
All our products are made to order. There are three steps before you receive your item: Order on Hold, Orders into Production, and Delivery.
You will receive a confirmation email following a successful order.
You will receive an update when your order goes into production.
Once shipped, a third email will be sent with your tracking information.
Where is my order? How do i check my status?
I placed several orders for different products but only some arrived, how come?
SHIPPING & DELIVERY INFO
How can I edit/cancel my order?
You can modify some of the order's details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.
Is there a cancellation fee available?
How can I exchange my items?
PAYMENT
How much is shipping?
Shipping costs are calculated and added to your subtotal in the order summary after you enter your delivery address during the Secure Checkout process.
How long does shipping take?
Why doesn't the tracking status show updates?
The tracking says delivered but i haven't received it
RETURN AND REFUND
I'm not satisfied with my product, what should i do?
At UnchainedThreadsCO, we prioritize quality. If your product is flawed, the print quality is poor, or it differs from what was presented on our site, contact us with your order number and a clear photo. If approved, we will provide a replacement free of charge.
I ordered the wrong size, color, or model.
Do you have a returns policy?
ABOUT SIDE2RIDE
What is Side2Ride?
Side2ride is a motorcycle lifestyle brand built around one simple idea:
Different Bikes. Same Ride.
we create motorcycle-inspired apparel and gear for riders who live for the road, the machines, and the people they ride with.
whether you ride a cruiser, touring bike, sport bike, adventure bike, or something completely different, you're part of the ride
Who is Side2Ride for?
Where do your products ship from?
CONTACT US
If you have any other questions, feel free to reach out:
Email: support@side2ride.com